Full Time Customer Service Cum Accounts Jobs, Salary up to MYR 3,499 in TAD Solutions Pulau Pinang - Maukerja

- Experience: Proven experience in customer service, hospitality, front-desk operations, or basic bookkeeping.

- Personality: Positive learning attitude, highly organized, detail-oriented, honest, and driven with high integrity.

- Communication: Excellent communication and interpersonal skills to build rapport with parents and children.

- Skills: Basic computer literacy and familiarity with accounting software (e.g., SQL, Xero, QuickBooks) or MS Excel.

- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.

- Arrange replacement classes and communicate schedule changes to parents.

- Notify customers of class closures (e.g., due to bad weather or maintenance).

- Handle day-to-day accounts, including data entry, invoicing, and basic bookkeeping.

- Process customer payments, issue receipts, and closely monitor outstanding balances for timely fee collections.

- Perform monthly reconciliation of collections and prepare simple financial/sales reports for management.

- Prepare, distribute, and control student certificates, progress reports, and starter kits.

- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.

- Support and assist with enrollment and payment collection for swim competitions, camps, and events.

- Support the execution of child safety and safeguarding policies.

- Perform ad-hoc tasks as assigned by management.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• 5 Working Days