- Persiaran Southkey 1 Johor Bahru Johor Malaysia 80150

Working Location
Job Description
Requirements
Provide excellent customer service to all patrons, ensuring a positive dining experience.
Accurately take food and beverage orders, relaying them clearly to the kitchen staff.
Handle food and beverages safely and hygienically according to company standards and local regulations.
Maintain cleanliness and organization of the dining area, service stations, and restrooms.
Collaborate effectively with team members to ensure smooth service flow during peak hours.
Address customer inquiries and concerns promptly and professionally, seeking solutions to ensure satisfaction.
Assist with basic food preparation tasks as needed, under the guidance of senior staff.
Operate the point-of-sale (POS) system for order entry and payment processing.
Be punctual and reliable for all scheduled shifts, demonstrating a strong work ethic.
Willingness to learn and adapt to new menu items, service procedures, and operational changes.
Responsibilities
Greet customers warmly and assist them in a friendly and efficient manner, creating a positive first impression.
Take customer orders accurately, using the POS system or order pads, and relay any special requests or dietary needs to the kitchen staff.
Serve food and beverages promptly and professionally, ensuring presentation standards are met and that all orders are complete.
Maintain cleanliness and tidiness of the dining area, including tables, chairs, and floors, and ensure restrooms are kept clean and well-stocked.
Handle customer inquiries, feedback, and complaints with professionalism and empathy, escalating issues to management when necessary to ensure customer satisfaction.
Assist with basic food preparation tasks as needed, adhering to all food safety and hygiene standards.
Collaborate effectively with team members, including kitchen staff and other service crew, to ensure smooth operations and efficient service flow.
Process payments accurately using cash, credit cards, or other payment methods, and manage the cash register responsibly.
Restock service stations with necessary supplies such as cutlery, napkins, condiments, and beverages throughout the shift.
Adhere to all company policies and procedures, including those related to health, safety, and service standards.
Benefits
Skills
Important Information
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