- Jalan PJU 1A/3 Petaling Jaya Selangor Malaysia 47301
Full Time Customer Service Executive (Selangor) Jobs, in Agensi Pekerjaan Talent Recruit Selangor - Maukerja
Posted
a day ago • Closing
21 Aug 2026
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Working Location
Job Description
Requirements
Minimum SPM and above.
At least 1 year working experience as customer service
High patience, emotional stability, and strong problem-solving skills.
Basic knowledge of customer software (like Salesforce), spreadsheets, and billing tools
Responsibilities
Handle Difficult Calls & Emails: Speak with unhappy customers, calm them down, and help them solve their issues.
Investigate Problems: Look into customer accounts, payment records, and app data to find the root cause of the problem.
Negotiate Fair Solutions: Decide when to give refunds, discounts, or special help based on company guidelines.
Work with Other Teams: Partner with our Billing, Legal, and Operations teams to fix big issues.
Improve Our Process: Spot recurring bugs or bad policies and suggest ways to fix them.
Keep Good Notes: Write down clear details about every complaint and fix in our system (CRM).
Benefits
- On-the-job training
- Friendly and supportive work environment
- Exposure to real business operations
Skills
Customer Service
Complaint Handling & Resolution
Problem-Solving
Communication Skills
How to get to this company by public transport?
Petaling Jaya
Nearby Public Transportation
DAMANSARA IDAMAN
0.7 km
LEMBAH SUBANG
1.2 km
ARA DAMANSARA
1.6 km
SUBANG
1.9 km
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