- Lebuhraya Setia Alam Shah Alam Selangor Malaysia 40170

Working Location
Job Description
Requirements
Diploma in Business, Administrative Management, or equivalent
At least 1 year of relevant experience in sea freight or freight forwarding (preferred)
Proficient in MS Excel, Word, PowerPoint, and email communication
Strong coordination, communication, and follow‑up skills
Ability to manage multiple shipments and deadlines effectively
Willing to work on weekends and public holidays, when required
Responsibilities
Manage and coordinate Sea Freight Export shipments end‑to‑end, ensuring timely and accurate execution
Handle enquiries, bookings, and documentation requests via email and phone from internal and external stakeholders
Register shipments accurately in the CW1 forwarding system in compliance with SOPs and policies
Update all required internal and external systems with complete and accurate shipment data
Coordinate closely with shipping lines, agents, freight forwarders, vendors, customers, and overseas offices
Prepare, verify, and manage all export documentation including Bills of Lading, manifests, SOLAS/VGM, and shipping certificates
Ensure full compliance for dangerous goods / hazardous cargo documentation and approvals
Monitor shipment movements, manage irregularities, and escalate issues when necessary
Communicate cargo incidents such as delays, damages, or short shipments to relevant stakeholders
Manage invoicing, shipment costing, billing validation, and payment collection in line with KPIs
Verify vendor and intercompany invoices and resolve billing disputes promptly
Send timely pre‑alerts and shipment updates to customers and destination offices
Maintain accurate records, reports, and documentation within required timelines
Support company projects, initiatives, and continuous improvement activities
Benefits
Skills
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