Kerja Sepenuh Masa, Senior Retail Consultant di Agensi Pekerjaan Talent Recruit Sabah - Maukerja

• Experience in sales, retail or telecom is an advantage

• Diploma or Degree holder with at least 5 years' experience in Sales & Service, preferably in the telecommunications or mobile industry

• Strong communication and customer service skills

• Good command of English & Bahasa Malaysia (Mandarin is a plus)

• Basic Microsoft Office & computer skills

• Able to work shifts, weekends & public holidays
  

Working Hours

• 9:30 AM – 7:00 PM

• Max. 45 working hours per week

• Monday – Sunday (Rotational Shifts)

• 5 / 6 Working Days per Week

Compensation & Benefits

• Sales Incentives

• Shift Allowance

• OT Claim

• Mobile Phone Rebates

• Mandarin Speakers Allowance

Customer Consultation & Sales

• Advise customers on the best mobile plans, devices, and broadband options for their needs.

• Recommend upgrades and add-ons to boost sales and consistently meet targets.

Customer Service & Issue Resolution

• Provide high-quality service to build strong, lasting customer relationships.

• Handle customer questions, complaints, and tough issues professionally and efficiently.

Account Management & Compliance

• Process account activations, renewals, and device upgrades smoothly.

• Keep all paperwork and data entry accurate and in line with company rules.

Marketing & Product Knowledge

• Stay updated on the latest promotions, deals, and new product launches.

• Represent the company at roadshows and marketing events to attract new customers.

Leadership & New Hire Training

• Step in to lead the team and manage store operations when needed.

• Train and mentor new team members to help them get up to speed quickly

• On-the-job training
• Friendly and supportive work environment
• Exposure to real business operations