Full Time Customer Service Executive Jobs, in Agensi Pekerjaan Talent Recruit Selangor - Maukerja

Diploma or Degree in any fields

Minimum 3 years of customer service experience.

Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).

Competent in MS Office applications (Outlook, Excel, Word).

Ability to work under pressure.

Strong communication, presentation skills, and team-oriented mindset.

Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.

Coordinate with overseas agents on shipment consolidation (Air & Ocean).

Work closely with the Operations team to ensure timely delivery of shipments.

Follow up and resolve customer queries effectively.

Identify customer needs, evaluate issues, and provide appropriate solutions.