Full Time CUSTOMER SUPPORT EXECUTIVE (Hq-selangor) Jobs, Salary up to MYR 3,000 in Big Dipper Machinery Selangor - Maukerja

Candidate must possess at least a SPM, Diploma or Bachelor’s Degree in Business Administration, Customer Service, Marketing, or a related field.

Minimum 1-2 years of experience in customer support, client relations, or service coordination (experience in B2B, automotive, or heavy machinery industries is an added advantage).

Strong language proficiency in English, Bahasa Malaysia, and Mandarin (both spoken and written) to effectively communicate with our diverse client base and internal teams.

Strong communication, active listening, and problem-solving skills.

High attention to detail, proactive mindset, and ability to handle client inquiries under pressure.

Proficient in Microsoft Office (Excel, Word) and basic CRM/ERP systems.

Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.

Service & Technical Coordination: Liaise closely with field technicians and the after-sales team to schedule maintenance, routine checking, emergency troubleshooting, and pre-delivery inspections (PDI).

Feedback & Problem Resolution: Proactively follow up with clients post-service/delivery to ensure satisfaction, address issues promptly, and maintain long-term client relationships.

Documentation & Data Accuracy: Maintain precise records of customer profiles, service histories, warranty claims, and technical reports with a commitment to zero-error documentation.

Cross-Department Support: Collaborate with the sales, accounts, and technical departments to ensure seamless coordination from machinery handover to after-sales care.