Sepenuh Masa Customer Service Representative Jobs, salary up to MYR 4,000 in Owndays Malaysia Sdn Bhd Bandar Kuala Lumpur - Maukerja

Requirements:

• Malaysian citizens only

• Proficiency in English and Mandarin is a must

• Min diploma holder in any fields

• At least 2 years working experience in customer service and communication roles in a fast-paced environment

• Excellent written and verbal communication skills

• Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver

• Candidate must be willing to work during Public Holiday

This position will primarily handle Singapore market customers.

Customer Service:

• Manage high volume of phone calls, online platform and social media and provide response to all while maintaining high quality of services and performance standards.

• Answer enquiries and provide information pertaining to queries, complaints and feedback

• Schedule appointments for customers who inquire.

• Handle customer complaints and ensure timely resolution within required guidelines.

• Ensure optimal level of customer satisfaction at all times

• Escalate and work with various team for complicated issues, and ensure issues are resolved properly

• Provide ideas to improve customer experience

• Continuously aim to provide a satisfactory response to guests in accordance with key performance indicators.

• Daily report to be submitted and tally daily

Ecommerce:

• Manage daily orders in detailed manner without any errors.

• Provide Customer Service via Email by answering all customer emails in timely manner.

• Ensure parcel is packed nicely and arrange for delivery vendor for pick up

• Liaise with Lab and shops for stock and lenses arrangement

• Ensure sales are tally with the daily sales

• Liaise with customers via email or message for updated prescription

Working Hours: 

• Monday - Friday, 10am - 7pm

• Annual Wage Supplement (AWS / 13th Month Salary) upon completion of one year of service
• Monthly loyalty allowance of RM100 for every completed year of service (up to 10 years)
• Annual leave starting from 10 days with an additional 1 day for each completed year of service (up to 20 days)
• Complimentary spectacles annually for full-time employees