Contract Customer Success Specialist - Mandarin Jobs, Salary up to MYR 4,500 in IT Business Solutions WP Kuala Lumpur - Maukerja

Fluent in English and Mandarin languages, with excellent written and verbal communication skills

Education level : SPM and above

Able to work in 24*7 Shift rotational basis

Excellent commercial understanding;

Problem solving;

Sense of responsibility;

Independent and customer friendly.

Experienced with Customer Care, internet and hotel industry;

Minimum SPM (Pass) or Higher, Fresh Graduates are Encouraged to Apply

Must be willing to work on Rotational Shifts

Available for changes in shift schedule on a monthly rotation schedule or as business needs require.

Able to start Immediately or within 1 month

Handle pre and post reservation inquiries by phone, e-mail and fax;

Handle customer requests by phone and e-mail;

Modify, change and/or cancel existing reservations;

Make outbound calls to hotels/guests to arrangement special requests;

Act as liaison between guest and hotel to resolve complaints;

Manage relationships with hotels by providing high levels of customer service and account management support.