Kerja Sepenuh Masa Guest Relations Officer, Gaji tinggi MYR 2,400 di Moka Venture WP Kuala Lumpur - Maukerja

Greet and welcome guests warmly upon arrival at the homestay, providing a positive first impression.

Manage check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded and updated in the system.

Handle guest inquiries and requests promptly and professionally, whether in person, over the phone, or via email, resolving issues to ensure guest satisfaction.

Provide information about the homestay facilities, local attractions, and services, acting as a knowledgeable resource for guests.

Maintain the cleanliness and organization of the front desk area and common spaces, ensuring a welcoming environment.

Assist with administrative tasks such as managing mail, faxes, and maintaining guest records.

Coordinate with housekeeping and maintenance staff to address guest needs and ensure timely resolution of any issues.

Handle payments and process transactions accurately, maintaining a high level of responsibility for cash and credit card handling.

Demonstrate excellent communication and interpersonal skills in both English and Bahasa Malaysia to interact effectively with a diverse range of guests.

Utilize basic computer skills for data entry, managing reservations, and using communication tools.

Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously, prioritizing effectively to meet operational demands.

Showcase problem-solving abilities to address guest concerns and operational challenges with a calm and solution-oriented approach.

Greet and welcome guests warmly upon arrival, providing a positive first impression of the homestay.

Manage guest check-ins and check-outs efficiently, ensuring all necessary documentation is completed accurately.

Handle guest inquiries and requests promptly and professionally, offering assistance with local information, amenities, and services.

Maintain the cleanliness and organization of the front desk area and common spaces.

Assist with administrative tasks such as answering phones, managing mail, and maintaining guest records.

Coordinate with housekeeping and maintenance staff to ensure guest rooms and facilities are well-maintained.

Address and resolve guest complaints or issues with empathy and efficiency, escalating to management when necessary.

Process payments and maintain accurate financial records for guest services.

Provide information about homestay policies, services, and local attractions.

Assist in managing room bookings and availability, ensuring smooth operations.