Full Time Support Administrator Jobs, Salary up to MYR 4,000 in Social Multiway WP Kuala Lumpur - Maukerja

Provide exceptional customer service and technical support to clients via phone, email, and chat, resolving inquiries and issues efficiently and effectively.

Manage and maintain customer databases, ensuring accurate and up-to-date records of interactions, feedback, and resolutions.

Assist with administrative tasks, including scheduling appointments, managing correspondence, and preparing reports, to support the smooth operation of the customer service department.

Collaborate with internal teams to escalate complex customer issues and ensure timely resolution, acting as a liaison between customers and technical departments.

Develop and maintain a deep understanding of the company's products and services to provide accurate information and effective solutions to customers.

Proactively identify opportunities to improve customer satisfaction and service processes, contributing to the overall enhancement of the customer experience.

Handle customer complaints and difficult situations with professionalism and empathy, aiming to de-escalate and find satisfactory solutions.

Process customer orders, returns, and exchanges accurately and efficiently, ensuring compliance with company policies and procedures.

Stay updated on industry trends and best practices in customer service and support to continuously improve performance and knowledge.

Contribute to a positive and collaborative team environment, sharing knowledge and supporting colleagues as needed.

Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information regarding products and services.

Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary, and ensuring follow-up until resolution.

Manage and maintain customer records and databases, ensuring all information is accurate, up-to-date, and compliant with company policies.

Process customer orders, returns, and exchanges, coordinating with relevant teams to ensure smooth transaction fulfillment.

Assist with administrative tasks such as scheduling appointments, managing correspondence, and preparing reports to support the smooth operation of the customer service department.

Proactively identify opportunities to improve the customer experience and provide feedback to management on customer trends and concerns.

Collaborate with sales and technical teams to ensure a seamless customer journey from initial inquiry to post-purchase support.