Contract Customer Success Executive, Digital Solutions Jobs, Salary up to MYR 5,000 in PERSOL Workforce Solutions Malaysia WP Kuala Lumpur - Maukerja

Bachelor's Degree in Information Technology, Information Systems, Computer Science, Business, Marketing, or related disciplines.

1–2 years of experience in: Customer Success, Business Development, Key Account Management (KAM), Sales Support OR Client Relationship Management

Strong communication and interpersonal skills.

Ability to explain technical concepts in a simple, customer-friendly manner.

Basic understanding of software applications and digital systems.

Strong problem-solving skills and learning agility.

Familiarity with Microsoft Excel and data handling.

Comfortable working with both internal stakeholders and external customers.

Customer Engagement & Business Development

• Identify, engage, and onboard workshops into the WSMS program.

• Act as the primary point of contact for assigned workshop partners.

• Build strong relationships with workshop owners and key decision-makers.

• Drive customer adoption and long-term engagement with the platform.

Training & Onboarding

• Lead end-to-end onboarding, setup, activation, and training activities.

• Conduct training sessions for workshop owners, staff, Sales teams, and Dealer Sales Representatives (DSRs).

• Help users navigate the system and maximize its benefits.

System Implementation & Data Migration

• Support migration of customer, inventory, and financial transaction data.

• Ensure accurate and seamless transition to the WSMS platform.

• Collaborate with internal teams and vendors throughout implementation activities.

Customer Success & Support

• Provide first-level support and troubleshooting assistance.

• Monitor onboarding milestones, adoption metrics, and user engagement.

• Gather customer feedback and recommend process improvements.

• Ensure customers achieve a positive experience throughout their digital transformation journey.

Cross-Functional Collaboration

• Partner closely with Sales, Marketing, Digital, and Vendor teams.

• Support nationwide rollout initiatives and continuous improvement projects.