Full Time Customer Service - Perm Night - Mandarin (Live Chat & Email) Jobs, Salary up to MYR 4,300 in Agensi Pekerjaan Asia Recruit WP Kuala Lumpur - Maukerja

Language Proficiency:Fluent in writtenMandarin to handle live chat and email support effectively.

Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

Technical & Typing Skills: Good typing speed, fast computer literacy, and the ability to navigate live chat platforms and ticketing systems.

Customer Service Competencies: Strong problem-solving ability, escalation management skills, and a professional, polite tone in written communication.

Understand customer enquiries and respond via applicable channels: email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes.