Full Time Infrastructure Engineer Jobs, in Global Lancesoft WP Kuala Lumpur - Maukerja

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 6 months – 2 years of experience in technical support or customer support roles.

• Basic knowledge of Operating Systems (Windows/Linux), Networking, and troubleshooting.

• Strong analytical and problem-solving skills.

Key Responsibilities

• Troubleshoot and resolve customer issues related to backup and recovery products both remotely and on-site.

• Diagnose and resolve software, hardware, networking, and application issues using remote support tools.

• Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.

• Document technical procedures, troubleshooting steps, and case resolutions in the support system.

• Perform root cause analysis and escalate software bugs or product improvement requests to engineering teams.

• Participate in labs, simulations, and product beta testing initiatives to support product improvements.

• Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.

• Collaborate with product development and engineering teams for complex technical troubleshooting.

• Stay updated on backup technologies, product updates, and compliance requirements.

• Medical Insurance
• EPF
• SOCSO