- Kuala Lumpur Kuala Lumpur WP Kuala Lumpur Malaysia 50480

Working Location
Job Description
Requirements
Requirements:
• Proficiency in Mandarin Language (Read/Write/Speak)
• Experience in Customer Service
• Proficient in English (Preferable B2)
Responsibilities
Responsibilities-
-Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
-Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
-Maintain basic knowledge of client products and/or services.
-Prepare complete and accurate work including appropriately notating accounts as required
-Track, document and retrieve information in call tracking database
Benefits
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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