- Today Fix @ Setia Taipan 2 - Mobile Phone Repair Specialist 40170 Shah Alam Shah Alam Malaysia 40170

Working Location
Job Description
Requirements
Diagnose and troubleshoot hardware and software issues on a variety of mobile phone models.
Perform repairs such as screen replacements, battery replacements, charging port repairs, and water damage restoration.
Utilize diagnostic tools and equipment to identify faults and determine the best course of repair.
Maintain a clean and organized workspace, ensuring all tools and parts are properly stored.
Document all repairs performed, including parts used, labor time, and customer information.
Communicate effectively with customers to explain repair issues, provide cost estimates, and update them on repair status.
Stay up-to-date with the latest mobile phone technologies and repair techniques through ongoing training and self-study.
Adhere to company policies and procedures regarding customer service, data privacy, and repair quality.
Assist senior technicians with complex repairs and learn from their expertise.
Manage inventory of spare parts and report any shortages or damages to the supervisor.
Responsibilities
Diagnose and troubleshoot hardware and software issues on a variety of mobile phone models.
Perform repairs such as screen replacements, battery changes, charging port repairs, and water damage restoration.
Utilize diagnostic tools and equipment to identify faults and determine the most effective repair solutions.
Maintain a clean and organized workspace, ensuring all tools and equipment are properly handled and stored.
Document all repairs, including parts used, labor time, and customer information, in the company's system.
Adhere to company policies and procedures for repair processes, quality control, and customer service.
Stay updated on the latest mobile phone technologies and repair techniques through ongoing training and self-study.
Assist senior technicians with more complex repairs and learn from their expertise.
Provide excellent customer service by communicating repair status, explaining issues clearly, and answering customer inquiries.
Manage inventory of spare parts, reporting low stock levels and assisting with stocktaking as needed.
Benefits
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