Full Time Customer Service Administrator Jobs, in YL Central Services Sdn. Bhd. WP Kuala Lumpur - Maukerja

Minimum 1 year of experience in customer service, fresh grads are welcome too!

Good communication skills in Bahasa Malaysia and English. (Knows Mandarin is an added advantages)

Organized, detail-oriented and able to multitask.

Proficient in Microsoft Excel (Pivot Table, Vlookup, Xlookup etc), Word, Outlook and PowerPoint.

Having experience in handling invoices, PO, DO, GRN, returns, claims, and using a company system for reporting will be an added advantage.

Responsible, trustworthy, and able to handle confidential information.

Can start work immediately is a plus!

Receive and handle inbound customer orders, queries and complaints, document and record customer details.

Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

Prepare and submit regular/ad hoc reports to respective departments or management

Liaise with respective operations team for issues, follow-up and actions

Establish and maintain good working relationships with clients/customers

Backup others administrative & customer service task when necessary