Sepenuh Masa Customer Service Jobs, salary up to MYR 2,500 in Multiway Sales & Marketing (M) Sdn Bhd Puchong - Maukerja

Minimum education is Secondary School or higher.

Fresh graduates are encouraged to apply.

Must be fluent in Chinese, both written and spoken.

Able to converse in English.

Basic computer skills, including Microsoft Excel and Word.

Familiar with social media platforms such as Facebook, WhatsApp and TikTok.

Able to multitask, prioritize tasks and manage time effectively.

Responsible, detail-oriented and willing to learn.

Good communication and interpersonal skills.

Respond to customer enquiries through Facebook Messenger, WhatsApp, TikTok and other communication channels.

Handle incoming customer calls and make outbound calls when necessary to assist customers and resolve enquiries.

To provide fast and timely solutions to all customer related problems.

Keep records of customer interactions, process customer accounts and file documents.

Provide excellent customer service to ensure customer satisfaction and maintain good customer relationships.

Follow the company's customer service standards and procedures when handling customer enquiries and requests.

Follow the company's communication procedures, guidelines and policies.