Full Time Customer Success Specialist Jobs, Salary up to MYR 3,500 in Octovis Selangor - Maukerja

* Fluent in both English and Mandarin, with strong verbal and written communication skills

* Able to understand and communicate in basic Bahasa Malaysia

* Strong communication and relationship-building skills

* Confident communicating with business owners and key decision-makers

* Proactive, responsible and disciplined with follow-ups

* Strong sense of ownership and accountability

* Able to understand business problems and customer needs

* Comfortable presenting and demonstrating software

* Organised and disciplined in maintaining CRM and customer records

* Commercially minded with the ability to identify growth opportunities

* Candidates with experience in Property Management, Co-Living, Rental Management or related industries will be given preference

* Experience in SaaS, Customer Success, Account Management or Sales is an added advantage

What Success Looks Like

A successful Customer Success Executive doesn’t just close a deal.

You build customers who trust Octovis, successfully adopt the platform, stay engaged and continue growing with us.

The Customer Journey You Own

Lead → Discovery → Demo → Follow-up → Closing → Onboarding → Go-Live → Adoption → Relationship → Growth

We are looking for a proactive and relationship-driven Customer Success Executive (CSE) to join Octovis.

This is not a traditional Customer Service or Technical Support role.

You will be the main relationship owner for your assigned customers — from the first interaction, product demonstration and closing, all the way through onboarding, Go-Live, adoption and long-term customer growth.

Your role is to understand the customer’s business, build trust, help them successfully adopt Octovis, and develop a strong long-term relationship.

Key Responsibilities

Lead & Customer Acquisition

* Follow up with assigned leads and potential customers

* Build relationships with business owners and key decision-makers

* Understand customers’ businesses, operations and pain points

* Conduct discovery sessions and business assessments

* Conduct product demonstrations based on actual customer needs

* Recommend suitable Octovis solutions, packages and products

* Explain pricing and handle customer objections

* Maintain consistent and timely follow-ups

* Keep lead stages, customer information and next actions updated in CRM

* Convert qualified opportunities into customers

Customer Onboarding

* Take ownership of the customer journey after closing

* Guide new customers through the onboarding process

* Understand their operational setup and requirements

* Coordinate the necessary information and preparation for implementation

* Conduct or arrange system training

* Ensure customers understand how to use Octovis effectively

* Guide customers towards a successful Go-Live

Customer Relationship

* Be the main relationship owner for assigned customers

* Build strong, trusted and long-term customer relationships

* Maintain regular communication and customer check-ins

* Understand customers’ changing business needs and challenges

* Proactively reconnect with inactive or less-engaged customers

* Maintain important customer interactions, insights and next actions in CRM

Customer Success & Adoption

* Monitor customer adoption and engagement

* Identify customers who may require additional guidance

* Help customers maximise the value they receive from Octovis

* Introduce relevant features and solutions based on their operational needs

* Identify adoption gaps and encourage better product utilisation

* Conduct periodic customer reviews

Customer Growth

* Understand customers’ future projects and expansion plans

* Identify opportunities to grow existing accounts

* Recommend suitable plans, products, features or hardware based on genuine customer needs

* Identify upselling and cross-selling opportunities

* Develop customers into long-term Octovis partners

Voice of Customer

* Gather customer feedback and understand their business challenges

* Identify recurring customer needs and market trends

* Record meaningful customer insights in CRM

* Share customer insights internally to support product and business improvements

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS