Kerja Sepenuh Masa Customer Service Team Lead | Hospitality, Gaji tinggi MYR 8,000 di Hunters International WP Kuala Lumpur - Maukerja

Job Requirements:

• Experience: Fresh graduates with strong leadership traits are welcome; hospitality or customer service experience is a plus.

• Languages:Excellent verbal and written communication inEnglish, Mandarin, and Bahasa Melayu is required.

• Tech Savvy: Comfortable with Google Workspace/MS Office; familiarity with hotel or CRM software is a bonus.

• Soft Skills: High emotional intelligence, patience, and excellent multi-tasking skills under pressure.

Job Description:

• Team Management: Oversee the support team handling guest inquiries via phone, live chat, email, and social media.

• Problem Resolution: Efficiently diagnose, troubleshoot, and resolve guest complaints or booking issues.

• Escalation & Software: Handle complex guest cases while maintaining accurate records in CRM and property software.

• Feedback Loop: Gather guest insights and collaborate with management to improve the hospitality services.

• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• EPF
• SOCSO
• EIS
• Performance Bonus