Full Time Sales & Customer Support Executive (Mandarin Speaker) Jobs, Salary up to MYR 8,000 in Agensi Pekerjaan Derasniaga Selangor - Maukerja

Minimum 3–5 years of real experience in commercial vehicles (vans, trucks, school buses, heavy commercial vehicles).

Strong understanding of mechanical & electrical systems for troubleshooting guidance.

Able to multi-task and resolve client's breakdown situations involving buses, fleets, and corporate vehicles.

Experience managing towing, roadside assistance, or breakdown coordination is a major advantage.

Strong communication skills for handling dealers, fleets, workshops, and internal teams.

Willing to travel to workshops, depots, dealers, and breakdown sites when needed.

Act as the main point of contact for commercial vehicles breakdowns, complaints, and service issues from dealers, fleet owners, and corporate customers.

Coordinate towing operations nationwide and ensure fast dispatch, follow-up, and reporting.

Troubleshoot issues with workshops and technicians (mechanical, electrical, warranty-related).

Serve as the critical link between dealers, workshops, QC, production, engineering, and management.

Manage after-sales SLAs ensure timely responses, quick diagnosis, and fast case closure.

Track case history, analyse recurring problems, and work with production/engineering teams on improvements.

Support technical campaigns, recalls, field fixes, and major service activities.

Prepare clear weekly reports for management on high-severity cases, downtime, root causes, and corrective actions.

Build strong working relationships with dealers and fleet clients to restore confidence after issues occur.