Full Time Customer Services Manager Jobs, Salary up to MYR 8,000 in Agensi Pekerjaan Job Search Asia Selangor - Maukerja

High school diploma or equivalent; degree in Communications, Business, or related fields is advantageous.

Strong verbal and written abilities with active listening; proficiency in English, Mandarin, and Malay required.

Familiarity with CRM tools (e.g., hotel software) and MS Office/Google Workspace preferred

Emotional intelligence, patience, and composure in challenging interactions.

Ability to multitask, prioritize, and manage time effectively in fast-paced environments.

Opportunities for advancement and professional development.

Lead the support team in handling high volumes of inquiries across phone, email, live chat, and social media.

Diagnose customer needs and complaints, delivering accurate and complete solutions promptly.

Document customer interactions, update accounts, and manage records within CRM systems.

Identify complex cases and coordinate with internal teams such as technical support or billing, while keeping customers informed.

Gather insights from customers and share with management to enhance products and service quality.