Separuh Masa Part-Time Customer Support Specialist Jobs, in Gogox Malaysia Sdn Bhd Bandar Kuala Lumpur - Maukerja

Location: Megan Avenue 2 (Nearby MRT Ampang Park/ LRT KLCC)

Working Arrangement: Flexi working days in office (Duty Roster between 8am to 10pm)

We’re looking for a friendly Cantonese speaking Customer Service Representative - Part Time to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.

• Resolve customer concerns and complaints with a positive and helpful attitude.

• Maintain professional customer service, creating a great experience for customers.

• Assist Team Leaders in senior positions.

• Participate in shift-based work schedules.

Who You Are

• Proficient in spoken and written Cantonese, Mandarin, and English.

• Minimum of SPM or Diploma.

• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.

• Strong communication skills, problem-solving ability, and attention to detail.

• A positive attitude, eagerness to learn, and strong teamwork skills.

What we offer

• Competitive hourly package.

• On-job training.

• A company promotes learning, continuous improvement, and personal growth.

• Rotational shifts: Morning, Noon, and Night (ending by 10pm) — no overnight shifts

• Provide exceptional customer service to Cantonese-speaking customers via phone, email, and chat.

• Respond to customer inquiries and resolve issues related to GOGOX's services, ensuring customer satisfaction.

• Process customer orders, requests, and complaints accurately and efficiently.

• Maintain a thorough understanding of GOGOX's products, services, and policies to effectively assist customers.

• Document customer interactions and resolutions in the company's CRM system.

• Escalate complex customer issues to senior team members or other departments as needed.

• Collaborate with other team members to improve customer service processes and procedures.

• Translate documents and other written materials from English/Mandarin to Cantonese and vice versa to ensure accurate communication with customers.

• Participate in training sessions to enhance product knowledge and customer service skills.

• EPF
• SOCSO
• EIS