- Clementi West Region (Singapore) Singapore
Full Time Customer Service Officer Jobs, Salary up to SGD 5,500 in TECHPOWER ENGINEERING PRIVATE LIMITED West Region (Singapore) - Maukerja
Customer Service Officer
TECHPOWER ENGINEERING PRIVATE LIMITED
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Job Description
Responsibilities
What You’ll Do
Respond to customer inquiries by phone, email, and live chat regarding bookings, schedules, shipments, and deliveries
Track shipments or trips in real time and provide accurate status updates to customers
Resolve issues such as delays, damaged goods, lost items, missed pickups, and billing disputes
Coordinate with dispatchers, drivers, and warehouse or operations staff to solve problems quickly
Process bookings, cancellations, changes, refunds, and claims
Keep accurate records of customer interactions in our CRM / transport management system
Identify recurring issues and share feedback with the team to improve service
What We’re Looking For
1 year of experience in customer service, call center, or a related role (transportation or logistics experience is a plus)
Clear, professional communication skills, both written and verbal
Ability to stay patient and solution-focused when customers are frustrated
Strong organizational skills and attention to detail
Comfortable using computers and learning new software
Techpower Engineering takes immense pride in its position as a pioneering and forward-thinking engineering firm, placing a significant emphasis on both construction and engineering. Our unwavering dedication to exceptional standards, along with our profound knowledge in these fields, empowers us to provide customized and all-encompassing solutions that perfectly align with the varied requirements of our valued clients.
Established with a vision to transform ideas into reality, our company brings together a team of highly skilled engineers, architects, and construction professionals who are passionate about delivering exceptional results. We embrace challenges and turn them into opportunities to create remarkable structures that stand the test of time. Whether it's a small-scale construction or a large-scale infrastructure project, we are driven by a passion for perfection and an unwavering dedication to delivering outstanding results. Partner with us, and let's build a future together.
Respond to customer inquiries by phone, email, and live chat regarding bookings, schedules, shipments, and deliveries
Track shipments or trips in real time and provide accurate status updates to customers
Resolve issues such as delays, damaged goods, lost items, missed pickups, and billing disputes
Coordinate with dispatchers, drivers, and warehouse or operations staff to solve problems quickly
Process bookings, cancellations, changes, refunds, and claims
Keep accurate records of customer interactions in our CRM / transport management system
Identify recurring issues and share feedback with the team to improve service
What We’re Looking For
1 year of experience in customer service, call center, or a related role (transportation or logistics experience is a plus)
Clear, professional communication skills, both written and verbal
Ability to stay patient and solution-focused when customers are frustrated
Strong organizational skills and attention to detail
Comfortable using computers and learning new software
Techpower Engineering takes immense pride in its position as a pioneering and forward-thinking engineering firm, placing a significant emphasis on both construction and engineering. Our unwavering dedication to exceptional standards, along with our profound knowledge in these fields, empowers us to provide customized and all-encompassing solutions that perfectly align with the varied requirements of our valued clients.
Established with a vision to transform ideas into reality, our company brings together a team of highly skilled engineers, architects, and construction professionals who are passionate about delivering exceptional results. We embrace challenges and turn them into opportunities to create remarkable structures that stand the test of time. Whether it's a small-scale construction or a large-scale infrastructure project, we are driven by a passion for perfection and an unwavering dedication to delivering outstanding results. Partner with us, and let's build a future together.
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