Full Time Manager-Senior Manager, Career Services Operations Jobs, in National Trades Union Congress (NTUC) West Region (Singapore) - Maukerja

As Manager / Senior Manager, Career Services Operations, you will support the design and delivery of career transition and employment support initiatives for vulnerable, at-risk and displaced workers. You will work closely with unions, employers, training providers and stakeholders to facilitate career services, strengthen workforce interventions and improve employment and employability outcomes.

Job Responsibilities

• Develop and strengthen partnerships with unions, employers, training providers and stakeholders to support worker outreach and employment initiatives.
• Collaborate with partners and stakeholders to design, implement and operationalise career transition, employability and workforce interventions for impacted workers.
• Provide career services support, including employment facilitation, job matching and job referral assistance for workers seeking employment opportunities.
• Manage operational processes, resources and case management activities to ensure effective service delivery and support for workers.
• Monitor programme performance and client outcomes, maintain accurate case records, and analyse data to generate insights and management reports.
• Identify opportunities to enhance service delivery, operational efficiency and workforce outcomes through continuous improvement initiatives.

Job Requirements

• At least 6 years of relevant experience in career services, workforce development, employment facilitation, programme operations or stakeholder engagement.
• Good understanding of employment and employability initiatives, workforce programmes and manpower interventions. Knowledge of government support schemes would be advantageous.
• Strong stakeholder management and communication skills, with the ability to build relationships and collaborate effectively with partners and stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into practical recommendations.
• Proficient in Microsoft Excel, PowerPoint and other productivity tools for reporting, analysis and presentations.
• Self-directed, adaptable and able to manage multiple priorities while delivering quality outcomes in a fast-paced environment.

Why Join Us?

Join e2i and play a role in shaping Singapore's workforce future. As the empowering network for workers and employers, we provide opportunities to work on meaningful initiatives that enhance employment, employability and workforce resilience. Working alongside government agencies, unions, employers and industry partners, you will contribute to nationwide efforts that help workers thrive and businesses succeed, while growing your career in a dynamic and purpose-driven environment.