Role Description
Maintain and improve quality assurance practices to help products, services, and processes consistently meet defined requirements. Partner with operational teams to prevent defects, strengthen controls, and resolve quality issues through effective documentation, audits, and continuous improvement.
Key Responsibilities
- Maintain quality procedures, work instructions, specifications, and supporting records.
- Review processes and documentation for adherence to approved requirements.
- Coordinate internal audits and support external audits or inspections.
- Investigate nonconformities, complaints, and recurring quality issues.
- Support root cause analysis and track corrective and preventive actions.
- Verify that completed actions address identified issues effectively.
- Assess quality risks associated with changes to processes, products, or suppliers.
- Monitor quality indicators and recommend improvements.
- Deliver guidance and training on quality procedures and responsibilities.
- Support supplier quality reviews and qualification activities where assigned.
- Prepare management reports and escalate significant quality concerns.
- Maintain controlled records and evidence for review and traceability.
Role-Specific Responsibilities
- Quality Assurance Executive: Coordinate routine quality activities, document reviews, audit arrangements, and corrective action follow-up.
- Quality Assurance Specialist: Own defined quality processes, investigate complex issues, and provide technical guidance within the relevant area.
- Quality Assurance Manager: Lead the quality assurance function or team, establish priorities and standards, and oversee quality systems, resources, and performance.
Qualifications
- Relevant experience in quality assurance, quality systems, compliance, operations, or a related field.
- Understanding of quality management principles and sector-relevant requirements.
- Experience with controlled documentation, audits, and nonconformance management.
- Knowledge of root cause analysis, corrective actions, and risk-based quality practices.
- Strong analytical and problem-solving skills.
- Clear communication and effective cross-functional collaboration skills.
- Strong attention to detail and accurate recordkeeping.
- Familiarity with quality management, document control, or reporting systems.
- A degree or diploma in engineering, science, quality management, or a related field, or equivalent practical experience.
- For specialist roles, demonstrated expertise in assigned quality processes or technical areas.
- For manager roles, experience leading teams, overseeing audits, and managing significant quality issues.
Preferred Qualifications
- Familiarity with relevant quality frameworks, such as ISO 9001 or sector-specific standards.
- Relevant auditor, quality management, or process improvement qualifications.
- Experience supporting certification, customer audits, or regulatory inspections.
- Exposure to validation, supplier quality, or data integrity practices where relevant.
- Experience improving quality workflows and implementing electronic quality systems.
Scope by Role
- Quality Assurance Executive: Supports consistent execution and administration of quality assurance activities.
- Quality Assurance Specialist: Provides specialist oversight and owns assigned quality processes and investigations.
- Quality Assurance Manager: Oversees quality assurance governance, delivery, and improvement within the assigned remit.