About the Role
Our client is an established technology company specialising in semiconductor equipment and solutions for the semiconductor manufacturing industry.
They are looking for an experienced Senior Field Service Engineer to take ownership of technical operations and customer support in Singapore. Reporting directly to the Director overseeing the Singapore business, you will work independently to resolve technical issues, manage customer relationships, and coordinate with international engineering teams.
This is an excellent opportunity for an experienced engineer seeking greater responsibility in a customer-facing technical role.
Key Responsibilities
- Provide on-site technical support, maintenance, repairs, and troubleshooting for semiconductor equipment.
- Diagnose equipment issues, identify root causes, and implement effective solutions to minimise downtime.
- Manage technical support and customer relationships for key accounts in Singapore.
- Coordinate with headquarters engineering and internal teams to resolve complex technical issues and ensure timely service delivery.
- Maintain service records, prepare technical reports, and take ownership of day-to-day service operations.
Requirements
- Diploma or Bachelor's degree in Engineering or a related technical field.
- Minimum 5 years of relevant experience in semiconductor equipment field service, maintenance, or equipment engineering, preferably with a semiconductor equipment manufacturer.
- Strong hands-on expertise in equipment troubleshooting, maintenance, and customer support.
- Ability to work independently and manage customer accounts and technical operations.
- Experience with CVD, ALD, Etch, or other semiconductor process equipment is an advantage.
- Good English communication skills; Korean-speaking candidates are preferred but not mandatory.
- Comfortable working in a cleanroom environment and willing to work on-site, with overtime when required.