Full Time Customer Service Representative Jobs, Salary up to MYR 3,200 in SH Cogent Logistics Selangor - Maukerja

Education and/or Work Experience Requirements:

• Min SPM or Diploma / Bachelor’s degree certificate in a related field

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Ability to work independently & to carry out assignments to completion within parameters of instructions given & standard

Essential Duties:

• Essential Duties:

  1. Customer Relationship Management

  • Serve as the main liaison between customers and the company.

  • Handle customer inquiries, requests, and complaints.

  • Maintain good customer relationships and service satisfaction.

  • Provide shipment status updates and exception reports.

  2. Shipment Coordination

  • Receive and process booking instructions from customers.

  • Coordinate with shipping lines, airlines, transporters, warehouses and internal departments.

  • Monitor shipment and ensure timely execution.

  • Follow up on shipment delays, rollovers and operational issues.

  3. Documentation Management

  • Collect and review shipping documents from customers.

  • Ensure completeness and accuracy of documents before submission to relevant departments.

  • Coordinate shipping instructions and Bill of Lading requirements.

  4. Operational Coordination

  • Arrange cargo collection, delivery, stuffing, unstuffing and warehousing activities where required.

  • Coordinate with the Customs Declaration team for customs clearance.

  • Liaise with Operations and Haulage teams to ensure service delivery.

  5. Customer Communication

  • Provide timely updates on shipment status, customs clearance, delivery arrangements and unforeseen issues.

  • Escalate critical operational matters to management when necessary.

  6. Billing Support

  • Verify operational charges and supporting documents.

  • Coordinate with the Finance Department for billing and invoicing.

  • Ensure all chargeable services are properly captured for invoicing.

  7. Performance Monitoring

  • Monitor service performance and customer satisfaction.

  • Identify service improvement opportunities and implement corrective actions.

  8. Outsourced Service Provider Coordination

  • Obtain the necessary management approval before engaging any outsourced service provider, in accordance with the Company's approval authority and procurement procedures.

  • Coordinate and monitor outsourced service providers, including transporters, warehouses and other logistics vendors.

  • Ensure outsourced services are performed in accordance with customer requirements, contractual obligations, and company standards.

  • Follow up on service schedules, cargo status, and operational issues with service providers.

  • Verify service completion and supporting documents prior to billing and payment processing.

• Annual leave
• Medical and hospitalization leave