- Kuala Lumpur Federal Territory Malaysia
Full Time SOC Operations Manager Jobs, in Noventiq Malaysia Federal Territory - Maukerja
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Job Description
Responsibilities
SOC Manager Role Summary
The SOC Manager is responsible for the overall operational performance, service quality, customer satisfaction, and strategic development of the SOC team.
The role combines people leadership, service management, customer engagement, governance, incident oversight, and SOC capability improvement. The SOC Manager ensures that SOC operations align with business goals, contractual obligations, service levels, and cybersecurity best practices.
Key Responsibilities SOC Operations Management
The SOC Manager is responsible for the overall operational performance, service quality, customer satisfaction, and strategic development of the SOC team.
The role combines people leadership, service management, customer engagement, governance, incident oversight, and SOC capability improvement. The SOC Manager ensures that SOC operations align with business goals, contractual obligations, service levels, and cybersecurity best practices.
Key Responsibilities SOC Operations Management
- Manage daily SOC operations and service delivery.
- Ensure compliance with SLA and KPI commitments.
- Monitor operational performance and workload distribution.
- Lead major incident management and escalation handling.
- Serve as primary escalation point for customers.
- Conduct service reviews and governance meetings.
- Manage customer expectations and service improvements.
- Support contract renewals and service expansion discussions.
- Establish SOC processes, standards, and quality controls.
- Review investigation quality and incident handling effectiveness.
- Ensure adherence to security policies and operational procedures.
- Oversee risk management and compliance requirements.
- Define SOC roadmap and capability development plans.
- Drive automation and efficiency initiatives.
- Evaluate emerging technologies and security services.
- Support business growth and onboarding of new customers.
- Report SOC performance to management and customers.
- Track and improve:
- MTTA
- MTTR
- Incident Quality
- SLA Performance
- Detection Coverage
- Automation Adoption Rate
- Customer Satisfaction
- Team Management
- Stakeholder Management
- Conflict Resolution
- Coaching and Mentoring
- ITIL Framework
- Service Governance
- SLA Management
- Customer Success
- SOC Operations
- Incident Response
- Threat Management
- Security Architecture Fundamentals
- Budget Planning
- Resource Planning
- Capacity Management
- Vendor Management
- CISSP
- CISM
- ITIL Foundation / ITIL Managing Professional
- SC-100
- 5+ years in Cyber Security.
- 2+ years leading SOC or Security Operations teams.
- Experience managing Managed Security Services (MSSP/MSOC).
- Experience leading multi-customer environments.
- Strong customer-facing and executive communication skills
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