Full Time ENVOY, CONCIERGE, CUSTOMER CARE - EXPERIENCE Jobs, in KPJ Healthcare - Maukerja

1. Liaison Functions 

• Greet and offers assistance to patients / customers who require help 

• Keeps confidentiality of patients’ personal and medical history 

• Works closely with Consultants & staff (clinical & non-clinical) to ensure smooth coordination and continuous communication to meet patients’ needs 

• Report to Head of Service for any malfunction of machine / equipment 

• Delivers accurate information and efficient service in answering requests, providing information and resolving issues on services for customers 

• Provides prompt personalised service to all inquiries (written, verbal & telephone) and feedback from customers. 

2. OSH Act & Regulations 1994 

• Responsible and accountable to carry out duties as employee stipulated in OSH Act & Regulations 1994 

• To take responsibility to carry at work for the safety of yourself and other persons 

• To cooperate with your employer or any other person in the discharge of any duty 

• To wear or use any protective equipment or clothing provided by the employer 

• To comply with any instruction or measure on occupational safety and health. 

3. Patient Safety Goal 

• Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety 

• Ensure the policies on Patient and Family’s Rights are addressed at all times. 

4. Integrated Management System 

• Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, ISO 14001, OHSAS 18001, ISO 14001:2015, Malaysian Hospital Accreditation Standards and PSG. 

5. PDPA Act 2010 

• To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010. 

6. Participate actively in any other new service that is introduced 

• Ensure produce better result and Continual Improvement in delivering service to customers. 

7. To perform other duties as and when required by the management 

• Preferably with relevant experience related to nursing and Public Relations 

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EXPERIENCE REQUIRED