Full Time Hotel Operations (QA - QC) – Executive - Assistant Manager Jobs, Salary up to MYR 4,500 in D GATEWAY HOTEL SDN BHD Selangor - Maukerja

We are looking for a detail-oriented and proactive Hotel Operations (Quality Assurance & Quality Control) Executive / Assistant Manager to ensure hotel operations meet the company's standards, maintain service quality and improve overall guest satisfaction.

Location: Bangi

Key Responsibilities

• Conduct regular inspections and audits of hotel operations, including Front Office, Housekeeping, Maintenance and other operational departments.
• Monitor compliance with company SOPs, service standards, hygiene and safety requirements.
• Identify operational issues, service gaps and areas for improvement.
• Prepare QA & QC reports and recommend corrective and preventive actions.
• Follow up with respective departments to ensure identified issues are resolved promptly.
• Monitor guest feedback, complaints and satisfaction levels.
• Review and improve operational procedures to enhance efficiency and service quality.
• Conduct internal quality checks and staff compliance assessments.
• Assist in developing and implementing quality standards, checklists and operational guidelines.
• Work closely with the Hotel Management team to maintain consistent service standards.

Requirements

• Diploma or Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration or a related field.
• Minimum 2–3 years of experience in hotel operations, quality assurance or quality control.
• Experience in hotel operations and SOP implementation will be an advantage.
• Good understanding of hotel service standards and operational procedures.
• Strong observation, analytical and problem-solving skills.
• Good communication, interpersonal and report-writing skills.
• Able to work independently and coordinate with different departments.
• Detail-oriented, organised and proactive in identifying operational improvements.

Send your updated resume to *************

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Maternity leave
• Professional development

Work Location: In person