Full Time Customer Support Executive Jobs, Salary up to MYR 5,000 in GSR Solution Malaysia Sdn. Bhd. WP Kuala Lumpur - Maukerja

Bachelor’s degree or above; excellent English reading and writing skills.

Experience in complaint handling preferred; strong logical analysis, risk identification, and problem-solving skills; basic legal and compliance knowledge; able to maintain appropriate communication boundaries.

Strong communication and teamwork skills, service-oriented mindset, high sense of responsibility, project-driven, and able to work under pressure.

Basic data analysis skills; able to extract business insights from complaint data.

Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns.

Conduct in-depth root cause analysis, promote closed-loop complaint handling, closely follow up with customers, and prevent continuous escalation.

Compile and summarize complaint data, analyze complaint frequency across different scenarios, and identify common issues to provide a reference for business optimization.

Participate in improving complaint handling processes, propose product or service workflow enhancements, and reduce complaint escalation rates from the source.

Handle other team-related matters as assigned.