We are looking for an experienced HR Manager to lead our HR Operations and Training functions. This role is ideal for a people leader who is passionate about operational excellence, process transformation, and delivering an outstanding employee experience.
You will oversee a team of HR and Training specialists while driving improvements across the employee lifecycle, HR governance, and training administration. Working closely with business stakeholders, you will play a key role in strengthening HR service delivery and supporting continuous improvement initiatives across the organization.
Key Responsibilities:
Lead and Develop High-Performing Teams
- Lead and coach a team of 4 HR and Training specialists.
- Set clear performance objectives, service standards, and development plans.
- Foster a collaborative, customer-centric, and continuous improvement culture.
Drive HR Operations Excellence
- Review, streamline, and enhance HR processes across the employee lifecycle, including onboarding, employee movements, contract administration, and offboarding.
- Ensure processes are standardized, efficient, compliant, and scalable.
- Identify operational gaps and implement sustainable solutions to improve service delivery and employee experience.
Strengthen HR Governance and Compliance
- Review and standardize HR policies, procedures, templates, and employee documentation.
- Develop and maintain HR SOPs, workflows, and process guidelines.
- Ensure compliance with organizational policies and statutory requirements.
Oversee Training Operations
- Lead training administration and governance activities.
- Establish service standards and performance metrics for the Training team.
- Monitor training effectiveness and recommend enhancements to training processes.
- Ensure accurate training records and reporting.
Lead Transformation and Continuous Improvement Initiatives
- Drive HR operational excellence and process improvement projects.
- Support HR digitalization, automation, and system enhancement initiatives.
- Partner with stakeholders to strengthen HR governance, efficiency, and service quality.
What We're Looking For
- Degree in Human Resources, Business Administration, or a related field.
- 6-8 years of HR experience, preferably within HR Operations, Shared Services, or a complex multi-site environment.
- Proven people management experience.
- Strong understanding of HR operations and employee lifecycle processes.
- Experience driving process improvement, governance, and operational transformation.
- Strong stakeholder management and project management skills.
Proficiency in HR systems and Microsoft Office applications.