Work from Home IT SUPPORT Jobs, Salary up to MYR 3,000 in MEGAMART SDN BHD - Maukerja

To provide technical support and maintenance for the company's IT systems, computer hardware, software, network infrastructure, POS (Point of Sale) systems, and other IT-related equipment to ensure smooth and uninterrupted daily operations across all Megamart branches and headquarters.

Technical Support & Troubleshooting

• Provide first-level technical support to HQ and branch employees for hardware, software, and IT-related issues.
• Diagnose and troubleshoot computer, printer, scanner, barcode scanner, and other IT equipment problems.
• Resolve technical issues promptly to minimise operational disruptions.
• Escalate complex technical issues to the IT Manager or external service providers when necessary.

B. POS System & Retail Operations Support

• Provide technical support for cashier POS systems, barcode scanners, receipt printers, and payment terminals.
• Troubleshoot POS system errors and ensure cashier counters operate smoothly.
• Assist in resolving system connectivity and transaction-related technical issues.
• Coordinate with relevant departments or vendors for POS system maintenance and upgrades.

C. Network & System Maintenance

• Monitor and maintain internet connections, LAN, Wi-Fi, routers, switches, and other network equipment.
• Assist in maintaining servers, user accounts, system access, and network connectivity.
• Perform routine system checks and preventive maintenance.
• Ensure IT systems are functioning properly at HQ and all assigned branches.

D. Hardware & Software Management

• Install, configure, update, and maintain computers, laptops, printers, and approved software.
• Prepare IT equipment and system access for new employees.
• Maintain an updated inventory of IT assets and equipment.
• Coordinate equipment repairs, replacements, and warranty claims.

E. Data Security & Backup

• Assist in implementing IT security policies and procedures.
• Ensure antivirus software and security updates are maintained.
• Perform or monitor scheduled data backups according to company procedures.
• Protect company information and maintain the confidentiality of passwords, data, and system access.
• Report suspected cybersecurity incidents, unauthorised access, or data loss immediately.

F. User Support & Training

• Guide employees on the proper use of IT systems, software, and equipment.
• Provide basic IT training to cashiers, supervisors, branch managers, and HQ employees.
• Prepare simple user guides and troubleshooting instructions where necessary.

G. Documentation & Reporting

• Maintain records of IT issues, service requests, repairs, and resolutions.
• Prepare IT maintenance reports and update the IT asset register.
• Monitor outstanding technical issues and follow up until they are resolved.
• Report recurring technical problems and recommend improvements to management.

H. Other Duties

• Assist with IT projects, system upgrades, new branch setups, and technology implementations.
• Coordinate with external IT vendors and service providers.
• Perform other IT-related duties assigned by management from time to time.

Pay: RM1,800.00 - RM3,000.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: Remote