Full Time Customer services Specialist-Executive (Logistics) Jobs, Salary up to SGD 3,000 in DART GLOBAL FORWARDING - Maukerja

Department: Operations / Customer Service

Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented, proactive, and organized Customer Service & Account Management Specialist to join our logistics team. In this role, you will be the primary point of contact for our valued clients, managing their day-to-day shipments from initial booking all the way through to final invoicing. The ideal candidate thrives in a fast-paced environment and possesses strong communication skills to ensure seamless supply chain execution.

Key Responsibilities

• Shipment Management: Oversee and coordinate day-to-day shipping operations, ensuring cargo moves efficiently through the supply chain.
• Customer Relations: Serve as the main bridge for clients; provide proactive tracking updates, handle inquiries, and resolve operational issues timely.
• Carrier Booking: Secure space with shipping lines and transport partners by processing bookings directly through various carrier web portals.
• Documentation & B/L Submission: Prepare, review, and submit accurate Shipping Instructions (SI) for Bill of Lading (B/L) issuance within strict cut-off times.
• Invoicing & Billing: Generate accurate client invoices, compile necessary supporting documents (e.g., permits, delivery orders, carrier receipts), and dispatch them promptly.

Requirements & Qualifications

• Proven experience in customer service, account management, or operations within the Logistics, Freight Forwarding, or Supply Chain industry.
• Familiarity with ocean/air carrier booking portals and standard shipping documentation (Bills of Lading, Manifests, Commercial Invoices).
• Strong verbal and written communication skills to handle client accounts professionally.
• High level of accuracy, attention to detail, and the ability to multi-task under tight deadlines.
• Proficiency in MS Office (Excel, Word) and logistics/forwarding software systems.

Pay: $2,000.00 - $3,000.00 per month

Work Location: In person