Work from Home Customer Service Agent (Support North America)_6 month contract_Remote Jobs, Salary up to MYR 3,450 in Trinity Workforce Solution - Maukerja

Role : Customer Service Representative (Chat, Email & Call Support)

Type : 6 months contract (will absorbs permanent based on performance)

Location : Work From Home

Working hours : Night shift only : 8.00pm – 5.00am / 9.00pm – 6.00am (Monday to Friday) : 5 Days Work and 2 Days Off

Salary : RM 2,900 (basic) + RM 400 (shift allowance) + RM 150 WFH Allowance

DUTIES & RESPONSIBILITIES:

 To assist the candidate with all aspects of the testing process from registration to test delivery.

 To interface between candidates, clients and test sites in a professional and efficient manner.

 Achieve and maintain all key quality and productivity metrics.

 Escalate unresolved candidate grievances to designated departments for further investigation.

 To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.

 To ensure excellent reliability with minimal unplanned absences as per company guidelines.

 To attend required training to continually learn knowledge of practices, procedures, policies and clients.

 To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.

 To meet agreed objectives enabling the corporate objectives to be achieved.

 Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.

REQUIREMENTS:

• Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate / Bachelor’s Degree or equivalent
• Experience in Customer Service environment
• Excellent written and spoken English
• Ability to empathize and remain professional during all interactions
• Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.

Pay: RM3,450.00 per month

Benefits:

• Work from home

Application Question(s):

• Are you willing to work for 6 months contract?
• Are you willing to work on permanent night shift 8PM-8AM?
• When is your availability date to join?
• Do you have experience providing support to international markets, such as the US, Canada, UK, Australia, New Zealand (ANZ), or other regions?

Experience:

• Call Center: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Remote