- Bukit Merah Central Region (Singapore) Singapore
Full Time Executive (Professional Deputies and Donees) Jobs, Salary up to SGD 4,000 in Touch Community Services Limited Central Region (Singapore) - Maukerja
Executive (Professional Deputies and Donees)
Touch Community Services Limited
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Job Description
Responsibilities
Job Summary:
The primary purpose of this position is to provide administrative and operational support to TOUCH Professional Deputies and Donees (PDD) Secretariat and team. The role includes assisting with day-to-day operations, finance-related functions across various PDD services. The position also involves supporting and serving clients who require assistance with simplified deputyship applications and conducting Advance Care Planning (ACP) information talks, and facilitation services.
Principal Responsibilities and Duties:
1. Administrative Support
Attend to enquiries, follow up with clients and maintain accurate records in the Customer Relationship Management (CRM) database.
Collect client information and gather supporting documents in accordance with the established workflows for Professional Deputies and Donees (PDD) services.
Gather relevant information to support the Review Panel in the case review process.
Prepare and issue client-related documents, including Letters of Engagement, PDPA Forms and GIRO Forms.
Coordinate client appointments and facilitate the submission of applications.
Track PDD cases and maintain the PDD Case Master List.
Prepare and maintain documentation, meeting minutes, case progress updates and reports.
Analyse programme data and prepare presentations for internal and external stakeholders.
2. Outreach and Publicity Support
Coordinate communications with PDD, partners and stakeholders on outreach and publicity initiatives.
Conduct Advance Care Planning (ACP) talks.
Coordinate logistical arrangements for programme events, workshops and meetings.
3. Quality Assurance Support
Monitor PDD activities to ensure compliance with organisational policies, standards, audit requirements and applicable legal requirements.
Maintain supporting documentation for quality assurance and audit purposes.
4. Financial Support
Prepare quotations, process orders and invoices, maintain payment records, and issue receipts for payments received.
Manage client service billings and follow up on outstanding payments, where necessary.
5. Advance Care Planning (ACP) Management
Attend to ACP enquiries, manage payment arrangements and coordinate ACP facilitation sessions.
Ensure completed ACP forms are uploaded and properly recorded.
Maintain the ACP Master List and prepare monthly ACP progress reports.
Coordinate quarterly ACP meetings, including meeting arrangements and documentation.
Essential Skills and Qualifications
Relevant working experience in administrative and financial support.
Strong organisational, communication and interpersonal skills.
Ability to multitask, prioritise tasks and manage competing deadlines.
Basic accounting knowledge and skills.
Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint, as well as generative AI tools.
Certified Advance Care Planning (ACP) Facilitator.
Familiarity with Simplified Deputyship Applications and the application process.
Who We Are
At TOUCH, relationships are atthe heart of everything we do. We believe in growing together as one team,while valuing each individual’s unique strengths and perspectives. Guided bycompassion and excellence, we strive to make a meaningful impact in thecommunity through innovation and collaboration.
Who You Are
You are a passionate, creative, and dynamic individual with a heart to serve the community. If you enjoy working with people from diverse backgrounds and want to make a positive difference in the lives of others, we invite you to join the TOUCH family.
What We Offer
We offer a vibrant and people-focused work environment with pro-family practices, staff benefits, and opportunities for growth and development. Most importantly, you will find purpose and fulfilment in impacting lives meaningfully.
Our Commitment to Inclusion
At TOUCH, we are committed to build an inclusive workplace where everyone is respected, valued, and empowered to thrive. We welcome diverse perspectives and are dedicated to creating a supportive environment where all staff can grow in their potential, and continue to inspire hope and impact lives in the community.
The primary purpose of this position is to provide administrative and operational support to TOUCH Professional Deputies and Donees (PDD) Secretariat and team. The role includes assisting with day-to-day operations, finance-related functions across various PDD services. The position also involves supporting and serving clients who require assistance with simplified deputyship applications and conducting Advance Care Planning (ACP) information talks, and facilitation services.
Principal Responsibilities and Duties:
1. Administrative Support
Attend to enquiries, follow up with clients and maintain accurate records in the Customer Relationship Management (CRM) database.
Collect client information and gather supporting documents in accordance with the established workflows for Professional Deputies and Donees (PDD) services.
Gather relevant information to support the Review Panel in the case review process.
Prepare and issue client-related documents, including Letters of Engagement, PDPA Forms and GIRO Forms.
Coordinate client appointments and facilitate the submission of applications.
Track PDD cases and maintain the PDD Case Master List.
Prepare and maintain documentation, meeting minutes, case progress updates and reports.
Analyse programme data and prepare presentations for internal and external stakeholders.
2. Outreach and Publicity Support
Coordinate communications with PDD, partners and stakeholders on outreach and publicity initiatives.
Conduct Advance Care Planning (ACP) talks.
Coordinate logistical arrangements for programme events, workshops and meetings.
3. Quality Assurance Support
Monitor PDD activities to ensure compliance with organisational policies, standards, audit requirements and applicable legal requirements.
Maintain supporting documentation for quality assurance and audit purposes.
4. Financial Support
Prepare quotations, process orders and invoices, maintain payment records, and issue receipts for payments received.
Manage client service billings and follow up on outstanding payments, where necessary.
5. Advance Care Planning (ACP) Management
Attend to ACP enquiries, manage payment arrangements and coordinate ACP facilitation sessions.
Ensure completed ACP forms are uploaded and properly recorded.
Maintain the ACP Master List and prepare monthly ACP progress reports.
Coordinate quarterly ACP meetings, including meeting arrangements and documentation.
Essential Skills and Qualifications
Relevant working experience in administrative and financial support.
Strong organisational, communication and interpersonal skills.
Ability to multitask, prioritise tasks and manage competing deadlines.
Basic accounting knowledge and skills.
Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint, as well as generative AI tools.
Certified Advance Care Planning (ACP) Facilitator.
Familiarity with Simplified Deputyship Applications and the application process.
Who We Are
At TOUCH, relationships are atthe heart of everything we do. We believe in growing together as one team,while valuing each individual’s unique strengths and perspectives. Guided bycompassion and excellence, we strive to make a meaningful impact in thecommunity through innovation and collaboration.
Who You Are
You are a passionate, creative, and dynamic individual with a heart to serve the community. If you enjoy working with people from diverse backgrounds and want to make a positive difference in the lives of others, we invite you to join the TOUCH family.
What We Offer
We offer a vibrant and people-focused work environment with pro-family practices, staff benefits, and opportunities for growth and development. Most importantly, you will find purpose and fulfilment in impacting lives meaningfully.
Our Commitment to Inclusion
At TOUCH, we are committed to build an inclusive workplace where everyone is respected, valued, and empowered to thrive. We welcome diverse perspectives and are dedicated to creating a supportive environment where all staff can grow in their potential, and continue to inspire hope and impact lives in the community.
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