Key Responsibilities
Deskside Support – Walk‑up and in‑person user assistance
Meeting Rooms AV Testing – Conferencing and AV validation
Live Meeting Support – Immediate onsite incident response
Laptop Handover – Physical device issuance and setup
Authenticator Setup – Onsite authenticator configuration
Offboarding Collection – Asset retrieval from departing users
Laptop Replacement and Troubleshooting – Faulty or lifecycle device swaps
Software Installation – Manual onsite installs and updates
Peripheral Support and Replacement – Desk equipment assistance and Onsite hardware swaps
Printer Access and troubleshooting – Printer setup, card replacement, and onsite checkup
Meeting Room Checks – Daily physical room inspections
Vendor Coordination – Supervision of onsite vendors
After‑Hours Support – Onsite support for planned works
Asset Tracking – Physical inventory management
Asset Disposal – Device handover and disposal support
SOP Updates – Onsite process documentation
Required Skills & Experience
Basic experience providing onsite / deskside support in a corporate or office environment
Ability to perform laptop handover, setup, and replacement by following defined procedures
Experience assisting users with login, authentication, and access issues with guidance or escalation
Soft Skills & Competencies
Customer‑focused attitude with polite and clear face‑to‑face communication
Ability to follow procedures and guidance accurately and consistently
Dependable, punctual, and hands‑on with a service mindset
THINKT is a Singapore Registered digital IT services company founded by AKASH, a seasoned IT Architect and entrepreneur with over 20+ years of experience leading enterprise technology initiatives and globally distributed teams.
We help organizations across industries — from healthcare and telecom to the public sector — design, build, and scale digital solutions that deliver measurable impact. Whether it's launching a new product, modernizing infrastructure, or navigating regulatory frameworks, we bring deep expertise, agile execution, and strategic clarity to every engagement.
Our delivery model combines Singapore-based leadership with a flexible global engineering team, allowing us to offer enterprise-grade solutions at startup speed. From product development and DevOps to public sector compliance and RFP strategy, we support both commercial and government clients in achieving their technology goals.