Full Time Business Development and Customer Success Manager Jobs, in KUKA East Region (Singapore) - Maukerja

About the Role

We are seeking a commercially driven Business Development & Customer Success Manager to drive business growth and strengthen customer relationships across our automation and technology solutions portfolio.

In this role, you will be responsible for identifying new business opportunities, developing strategic customer relationships, and growing existing accounts. Acting as a trusted advisor to customers, you will work closely with Sales, Engineering, Project Management, and Service teams to deliver solutions that create long-term value and customer success.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, creating opportunities, and driving business growth within a fast-growing technology environment.

Key Responsibilities

Business Development & Opportunity Creation

• Identify, qualify, and develop new business opportunities within target industries and customer segments.
• Build and maintain a healthy sales pipeline to achieve growth objectives.
• Understand customer business requirements, operational challenges, and future investment plans.
• Collaborate with internal engineering and solution teams to develop tailored automation and technology solutions.
• Prepare and present proposals, business cases, and commercial quotations.
• Manage the sales cycle from opportunity generation through negotiation and order closure.
• Develop strong relationships with key decision-makers and stakeholders.
• Support marketing campaigns, exhibitions, industry events, and lead-generation activities.

Account Management & Customer Success

• Act as the primary commercial contact for assigned customers.
• Develop and maintain long-term customer relationships to support customer retention and account growth.
• Conduct regular customer business reviews to understand evolving requirements and identify expansion opportunities.
• Drive upselling and cross-selling opportunities, including upgrades, enhancements, modernization projects, and service offerings.
• Ensure customer enquiries and commercial matters are addressed efficiently.
• Work closely with project, engineering, and service teams to support successful project delivery and customer satisfaction.

Customer Experience & Retention

• Deliver a high standard of customer engagement and professional support.
• Monitor customer satisfaction and develop strategies to strengthen customer loyalty.
• Gather customer feedback and identify continuous improvement opportunities.
• Support customer references, case studies, testimonials, and customer site visits where appropriate.

Sales Performance & Commercial Management

• Maintain accurate pipeline, opportunity, and customer records within CRM systems.
• Prepare sales forecasts, account plans, and business development reports.
• Monitor growth opportunities across both new and existing customer accounts.
• Achieve agreed targets for pipeline generation, customer acquisition, account growth, and order intake.
• Provide market intelligence and customer insights to support business strategy and commercial planning.

What We're Looking For

• Diploma or Bachelor's Degree in Engineering, Business, Supply Chain, Logistics, Technology, or a related discipline.
• Minimum 3-5 years of experience in Business Development, Account Management, Customer Success, Solution Sales, or Technical Sales within a B2B environment.
• Experience in automation, robotics, intralogistics, material handling, industrial equipment, software, or technology solutions is highly advantageous.
• Strong business acumen with the ability to understand customer operations and commercial drivers.
• Proven ability to generate opportunities, build pipelines, and grow customer accounts.
• Excellent communication, presentation, stakeholder management, and negotiation skills.
• Comfortable engaging with stakeholders from operational teams through senior management.
• Self-motivated, customer-centric, and results-driven.
• Experience using CRM platforms such as Salesforce is advantageous.