Key Responsibilities
Technology Strategy & Leadership
- Define and execute the technology strategy, architecture, and delivery roadmap across all three licensed business lines.
- Build, lead, and develop the technology engineering and operations teams, including platform, backend, DevOps, and security functions.
- Design and deliver secure, scalable, cloud-based platforms that meet availability, resilience, and data-residency expectations.
- Ensure technology readiness ahead of each licence go-live, coordinating testing and launch approvals with Compliance and Operations.
- Serve as the technology point of contact for technical queries and assessments from Bank Negara Malaysia (BNM) and the Securities Commission Malaysia (SC).
- Report technology performance, system availability, cybersecurity posture, and key risks to the CEO and Board.
Payments & E-Wallet Platform
- Lead the development and delivery of remittance, money-changing, e-wallet lifecycle, DuitNow QR, merchant payment, and redemption capabilities.
- Establish reliable ledger, reconciliation, and settlement processes, including daily wallet-ledger reconciliation and integration with regulated trust accounts.
- Oversee integrations with national payment rails and external partners, including PayNet/DuitNow, FPX, correspondent banks, and payout providers.
- Ensure the reliability, scalability, and security of transaction processing systems.
Digital Asset Technology
- Oversee technology capabilities supporting digital asset exchange operations, trading, and wallet infrastructure, where applicable.
- Ensure appropriate security controls for digital asset platforms, including cryptography, key management, and custody infrastructure.
- Support the integration of blockchain and smart-contract technologies where relevant to the Company's product roadmap.
Technology Operations, Security & Regulatory Compliance
- Establish technology operations, monitoring, incident management, disaster recovery, and business continuity capabilities.
- Implement secure development practices, access management, and technology-risk controls.
- Support the development of IT policies and technology-risk frameworks aligned with applicable BNM and SC requirements.
- Work closely with Compliance, Technology Risk, Operations, and Finance to ensure technology processes support regulatory obligations and operational requirements.
Requirements — Education & Experience
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
- Approximately 10+ years of technology experience, including at least 3 years in a technology leadership or Head of Engineering role.
- Proven track record of building and scaling technology teams from the ground up, with strong people management and talent development capabilities.
- Hands-on experience delivering and operating production systems, ideally in digital asset exchange or custody platforms, payments, remittance, e-money, or digital wallet environments.
- Familiarity with BNM's Risk Management in Technology (RMiT) policy, the SC's Guidelines on Technology Risk Management (GTRM), or relevant regulatory frameworks is preferred but not mandatory.
- Experience establishing technology functions or platforms in a start-up, scale-up, or new-licence environment is an advantage.
Skills & Competencies
- Strong expertise in secure cloud architecture, including AWS, Alibaba Cloud, Tencent Cloud, or Huawei Cloud.
- Solid understanding of APIs, high-availability systems, and transaction-processing platforms.
- Good knowledge of information security and IT risk management, including access controls, cryptography, key management, and secure software development.
- Working knowledge of ledger, reconciliation, and settlement design for payments and e-money, and/or digital asset trading and custody.
- Familiarity with blockchain and smart-contract concepts, including EVM-compatible chains, multi-signature wallets, and on-chain AML/KYC controls, is an advantage.
- Ability to establish technology policies, governance processes, and risk frameworks aligned with applicable regulatory expectations.
- Strong stakeholder management skills, with the ability to work effectively with regulators, Compliance, Operations, Finance, and senior management.
- Hands-on, delivery-oriented leadership style, with the ability to build, mentor, and scale a technology team.
Preferred Qualifications
- Experience developing or operating digital asset exchanges, wallet infrastructure, or MPC/HSM-based custody solutions.
- Experience integrating with DuitNow, PayNet, or FPX payment rails.
- Exposure to ISO 27001 certification programmes.
- Experience with stablecoin or tokenisation infrastructure.