Full Time Front Office Supervisor Jobs, in Manhattan Business Hotel Federal Territory - Maukerja

Company Description Manhattan Business Hotel is dedicated to providing business travellers with a practical, comfortable, and efficient stay. Our hotel focuses on essential services delivered reliably, including dependable Wi‑Fi to support daily work needs. Its convenient location places guests just minutes from major corporate offices, transit hubs, and dining options, helping reduce commute times and keep visits cost-effective. Manhattan Business Hotel aims to offer value and functionality for professionals on the go.

Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.

Job Responsibilities

• Oversee daily Front Office operations, including verifying daily reports, payment, modification and cancellation requests, cash floats, and room allocations.
• Identify procedural gaps and take immediate corrective action to realign the team with brand standards.
• Responding to guest pre-arrival inquiries and allocating rooms in accordance with guest preferences and special remarks.
• Resolve guest complaints and billing issues promptly and professionally.
• Actively leading PMS and SOPs training for new front office staff.
• Create weekly rosters and arrange coverage in the event of team members’ emergency leave.

Qualifications 

• Diploma in Hospitality Management / relevant industry or equivalent 2 years of experience in a supervisory hospitality role.
• A service-focused personality, strong problem-solving skill and the ability to lead by example.
• Proficient in Bahasa Malaysia and English language; other local languages are a strong plus given Malaysia’s tourism demographic.
• Proficient in Property Management System (PMS), Microsoft Office (Word, Excel), and basic cashiering.