- Bedok East Region (Singapore) Singapore
Full Time Client Relations Assistant Manager (Japan Desk) Jobs, Salary up to SGD 7,000 in Yusen Logistics (Singapore) Pte Ltd East Region (Singapore) - Maukerja
Client Relations Assistant Manager (Japan Desk)
Yusen Logistics (Singapore) Pte Ltd
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Responsibilities
Job Description
Customer & Stakeholder Management
Act as the primary point of contact for customers, stakeholders and overseas offices in Japan, requiring professional communication in both English and Japanese to support business operations and customer service needs.
Manage customer communications, business reviews, account development initiatives, and issue resolution.
Build and maintain strong relationships to drive customer retention and long-term business growth.
Account Management Support
Support assigned key accounts by handling quotations, RFQs, RFIs, SOP preparation, and daily customer enquiries.
Customer Engagement & Business Development
Conduct regular customer visits and engagement sessions.
Identify opportunities to grow existing accounts and support business retention efforts.
Provide dedicated support to Japanese-speaking customers and stakeholders, requiring effective communication in Japanese to manage enquiries, build relationships, and support business growth.
Commercial Coordination
Collaborate closely with internal Business Units (Air Freight, Ocean Freight, Contract Logistics) and global network offices on enquiries, routing orders and solution alignment.
Tender & Pricing Support
Support tender submissions and reinforce account strategies in collaboration with Tender teams and operational companies
Escalation & Service Recovery
Lead first-level escalation handling, coordinate internal stakeholders and drive service recovery actions
Reporting & Analysis
Prepare and present weekly and monthly reports according to customer requirements.
Revenue Protection
Follow up on outstanding invoices, payment issues, and rate discrepancies with clients and internal teams.
Tariff & Rate Management
Maintain customer tariffs, rate updates, and relevant pricing information accurately in company systems.
Business Implementation
Lead the onboarding and implementation of new and existing customer accounts, including coordination of SOP and operational readiness.
Cross-Functional Coordination
Organise and facilitate internal meetings and align stakeholders for account-related matters and project execution.
Compliance & Governance
Ensure compliance with company policies, documentation requirements, and credit approval processes.
Job Requirements
Minimum Diploma in Business, Logistics, Supply Chain Management, or a related discipline.
Minimum 5-7 years of experience in logistics, freight forwarding, supply chain, or transportation.
Experience in customer relationship management, key account management, sales support, or a similar customer-facing role.
Ability to communicate professionally in English and Japanese (spoken and written) to support customers, stakeholders, and overseas offices in Japan.
Good understanding of Japanese business culture and customer engagement practices.
Strong communication, presentation, negotiation, and stakeholder management skills.
Strong problem-solving skills with the ability to coordinate across multiple functions.
Positive attitude with a strong sense of ownership, accountability, and customer focus.
Proficient in Microsoft Office applications.
About Yusen Singapore Pte Ltd
Yusen Logistics is a world-leading total logistics provider. We offer a truly global service, supplying contract logistics, warehousing, transportation and distribution services, freight forwarding and supply chain management in one package. We provide solutions which range from stand-alone operations to control-tower managed global supply chain, combining our expertise with unique technology capabilities and our global service network.
In Yusen Logistics Singapore Pte Ltd, our experience in serving customers in widely differing markets and geographies gives us a unique insight when creating robust and cost effective solutions. With our strategic and accessible locations island wide, and equipped with the latest computerized control and management systems, we help customers revolutionize their logistics supply chain that creates swift and effective operations. Our distinct capabilities and industry specialization enable us to understand our customers’ profile and tailor our services according to their logistics needs and requirements.
Customer & Stakeholder Management
Act as the primary point of contact for customers, stakeholders and overseas offices in Japan, requiring professional communication in both English and Japanese to support business operations and customer service needs.
Manage customer communications, business reviews, account development initiatives, and issue resolution.
Build and maintain strong relationships to drive customer retention and long-term business growth.
Account Management Support
Support assigned key accounts by handling quotations, RFQs, RFIs, SOP preparation, and daily customer enquiries.
Customer Engagement & Business Development
Conduct regular customer visits and engagement sessions.
Identify opportunities to grow existing accounts and support business retention efforts.
Provide dedicated support to Japanese-speaking customers and stakeholders, requiring effective communication in Japanese to manage enquiries, build relationships, and support business growth.
Commercial Coordination
Collaborate closely with internal Business Units (Air Freight, Ocean Freight, Contract Logistics) and global network offices on enquiries, routing orders and solution alignment.
Tender & Pricing Support
Support tender submissions and reinforce account strategies in collaboration with Tender teams and operational companies
Escalation & Service Recovery
Lead first-level escalation handling, coordinate internal stakeholders and drive service recovery actions
Reporting & Analysis
Prepare and present weekly and monthly reports according to customer requirements.
Revenue Protection
Follow up on outstanding invoices, payment issues, and rate discrepancies with clients and internal teams.
Tariff & Rate Management
Maintain customer tariffs, rate updates, and relevant pricing information accurately in company systems.
Business Implementation
Lead the onboarding and implementation of new and existing customer accounts, including coordination of SOP and operational readiness.
Cross-Functional Coordination
Organise and facilitate internal meetings and align stakeholders for account-related matters and project execution.
Compliance & Governance
Ensure compliance with company policies, documentation requirements, and credit approval processes.
Job Requirements
Minimum Diploma in Business, Logistics, Supply Chain Management, or a related discipline.
Minimum 5-7 years of experience in logistics, freight forwarding, supply chain, or transportation.
Experience in customer relationship management, key account management, sales support, or a similar customer-facing role.
Ability to communicate professionally in English and Japanese (spoken and written) to support customers, stakeholders, and overseas offices in Japan.
Good understanding of Japanese business culture and customer engagement practices.
Strong communication, presentation, negotiation, and stakeholder management skills.
Strong problem-solving skills with the ability to coordinate across multiple functions.
Positive attitude with a strong sense of ownership, accountability, and customer focus.
Proficient in Microsoft Office applications.
About Yusen Singapore Pte Ltd
Yusen Logistics is a world-leading total logistics provider. We offer a truly global service, supplying contract logistics, warehousing, transportation and distribution services, freight forwarding and supply chain management in one package. We provide solutions which range from stand-alone operations to control-tower managed global supply chain, combining our expertise with unique technology capabilities and our global service network.
In Yusen Logistics Singapore Pte Ltd, our experience in serving customers in widely differing markets and geographies gives us a unique insight when creating robust and cost effective solutions. With our strategic and accessible locations island wide, and equipped with the latest computerized control and management systems, we help customers revolutionize their logistics supply chain that creates swift and effective operations. Our distinct capabilities and industry specialization enable us to understand our customers’ profile and tailor our services according to their logistics needs and requirements.
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