Full Time Senior Associate - Customer Experience Consultant Jobs, in Hays Federal Territory - Maukerja

Drive customer and business transformation through strategy & experience design

Your new company

You will be joining an established organisation that partners with businesses across various industries to solve complex challenges and deliver transformation initiatives.

Your new role

• Support business and customer transformation projects.
• Conduct market research, benchmarking and data analysis.
• Develop customer experience and service improvements.
• Design operating models, processes and transformation roadmaps.
• Facilitate workshops and collaborate with key stakeholders.
• Deliver insights and recommendations to support business decisions.

What you'll need to succeed

• Degree with 3-6 years of relevant experience.
• Consulting or transformation experience preferred.
• Exposure to customer strategy, experience or service design.
• Experience in business transformation or process improvement.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.