Full Time 银行客服-中文客服 (完善的员工福利 + 良好的晋升与发展空间） Jobs, Salary up to MYR 5,000 in Right Recruit WP Kuala Lumpur - Maukerja

SPM holderswith at least5 years of working experience are welcome to apply.

Diploma holderswith at least2 years of working experience are encouraged to apply.

Degree fresh graduates are welcome to apply and will be considered for the position.

Previous experience in customer service, call centre, or related industries will be an added advantage.

Strong customer service orientation with a positive attitude and willingness to assist customers.

Good communication and interpersonal skills, with the ability to handle different types of customers professionally.

Willing to work on rotating shifts, including weekends and public holidays, according to business requirements.

Comfortable working in a fully work-from-office environment.

Deliver 24 hour one-stop customer service.

Ensures highest standard of service delivery on personalized phone services to our customers.

Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.

Handling and resolving customer complaints proficiently.

Displaying a high level of quality and professionalism when dealing with customers.

Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.

Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.

Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer