Full Time Team Leader Housekeeping Jobs, in Amari Kuala Lumpur Federal Territory - Maukerja

POSITION: Team Leader – Housekeeping

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Manager

JOB SUMMARY

To supervise and coordinate the daily operations of the Housekeeping Department, ensuring guest rooms, public areas, and back-of-house areas are maintained to the hotel’s cleanliness, hygiene, and service standards.

KEY RESPONSIBILITIES

• Supervise and guide Housekeeping Attendants and ensure daily tasks are completed efficiently.
• Allocate room and cleaning assignments according to occupancy and operational requirements.
• Inspect guest rooms, public areas, and assigned areas to ensure cleanliness and presentation meet hotel standards.
• Follow up on room status and coordinate closely with Front Office regarding room readiness and guest requests.
• Ensure proper handling, storage, and replenishment of housekeeping supplies and equipment.
• Monitor the condition of guest rooms and report maintenance issues to the Engineering Department.
• Handle guest requests and complaints professionally and ensure timely follow-up.
• Conduct daily briefings and communicate operational updates, service standards, and departmental information to the team.
• Ensure employees comply with hotel policies, grooming standards, safety procedures, and hygiene requirements.
• Assist with training and coaching of new and existing team members.
• Monitor staff attendance, punctuality, productivity, and work performance.
• Maintain proper records and complete departmental checklists and reports as required.
• Support the Executive Housekeeper and Assistant Housekeeping Manager in achieving departmental goals.
• Perform any other duties and responsibilities as assigned by the Management.

REQUIREMENTS

• Minimum 2 years of relevant experience in Housekeeping, preferably within a hotel environment.
• Previous supervisory or team leadership experience will be an advantage.
• Good knowledge of hotel housekeeping operations and cleaning standards.
• Strong communication, interpersonal, and leadership skills.
• Good attention to detail with the ability to work independently and as part of a team.
• Able to work on shifts, weekends, and public holidays.
• Good command of English; additional languages will be an advantage.