Full Time CUSTOMER SERVICE & COUNSELLING EXECUTIVE Jobs, Salary up to MYR 2,500 in CCR Networks WP Kuala Lumpur - Maukerja

Minimum SPM qualification.

Fresh graduates are encouraged to apply – full training and coaching will be provided.

Basic computer skills (Microsoft Office & web-based systems).

Able to communicate in Bahasa Malaysia and English. Mandarin is an added advantage.

Confident and professional when speaking with customers over the phone.

Positive attitude, eager to learn, and able to work independently as well as in a team.

Handle inbound and outbound calls related to BNPL, including customer inquiries, requests, and complaints.

Advise customers on available payment methods, payment status, and account information.

Conduct customer verification and fact-finding, including follow-ups with uncontactable customers.

Resolve customer issues professionally and provide timely follow-up where necessary.

Maintain accurate customer records and ensure all interactions are properly documented.

Coordinate with internal teams to resolve customer concerns while meeting company service standards, KPIs, and customer experience expectations.