Full Time Customer Service Executive Jobs, Salary up to MYR 5,500 in NPCE Group KL Federal Territory - Maukerja

Location: Bangsar South, Kuala Lumpur
Salary: RM2,500 – RM5,500 per month

Working Hours

Shift arrangements will be shared during the interview.

Job Responsibilities

• Respond to enquiries from customers and Brand Partners through phone calls, emails, online chats, and face-to-face interactions.
• Assist walk-in visitors at the Experience Centre and provide information about the company's products and services.
• Explain product features, promotions, compensation plans, company policies, and procedures clearly and accurately.
• Process product orders for new and existing customers.
• Work with relevant departments to investigate customer concerns and follow up until a resolution is reached.
• Introduce suitable products and services to customers based on their needs.
• Handle customer feedback and refer product return or refund requests to the appropriate department.
• Record customer interactions and update relevant information in the company's systems.
• Maintain positive relationships with customers through helpful and professional communication.
• Meet assigned service standards, including call handling, customer satisfaction, and service quality targets.
• Complete required training and follow company guidelines and procedures.
• Attend company events and provide support when needed.
• Maintain punctuality, manage work schedules responsibly, and ensure availability during assigned working hours.

Requirements

• Diploma or degree in any discipline.
• 3–4 years of experience in customer service; experience in the network marketing industry is an advantage.
• Previous contact centre or call centre experience is preferred.
• Strong spoken and written English skills.
• Good communication and telephone etiquette, with a focus on understanding and resolving customer concerns.
• Able to handle enquiries professionally, identify issues that require escalation, and work with team leaders to resolve them.
• Positive attitude, strong sense of responsibility, and willingness to learn.
• Comfortable working with Microsoft Office applications.

Systems and Tools

• Microsoft Office Suite
• Exigo CRM system
• Five9 telephony platform

Pay: Up to RM5,500.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person