Full Time Lead Technician (Home Appliances) Jobs, Salary up to SGD 3,200 in HE Electrical Pte Ltd - Maukerja

About us

This role leads our technical and after-sales service work and works closely with our service partners and the headquarter.

What you will do

• Inspect and test faulty or returned units to find the cause of the problem
• Take over technical cases that our service partners or customer service cannot resolve
• Work out whether a fault comes from the product, installation, usage, delivery or repair work, and decide the fix: repair, replacement, adjustment or escalation to the factory
• Manage and check the work of our outsourced service partners
• Work with the factory engineers on recurring issues and product improvements
• Keep case logs, test records and troubleshooting guides up to date (Excel)
• Give technical training and product input to our sales and marketing team

Day to day

• Mostly based at our Kaki Bukit office, with visits to customer homes for difficult cases.

What we are looking for

• Diploma, Nitec or Higher Nitec in Electrical, Electronics, Mechanical, or Refrigeration & Air-Conditioning
• 3years or more of hands-on experience with household appliances or consumer electronics
• Experience supervising technicians or coordinating service contractors
• Able to diagnose electrical, electronic and mechanical faults
• Comfortable explaining technical issues to customers clearly and calmly
• Basic Excel for tracking cases

Pay: From $3,200.00 per month

Work Location: In person