The Manager, Safety, Fire & Security plays a critical role in safeguarding the organisation's people, assets, operations and reputation through the effective management of safety, fire safety and security programmes across the property. This position is responsible for ensuring compliance with regulatory requirements, corporate directives and industry best practices, while driving continuous improvement in operational risk management and emergency preparedness.
The role serves as the property's subject matter expert and key liaison with regulatory authorities, including BOMBA, overseeing fire safety governance, Fire Certificate renewals, regulatory inspections and the effective maintenance of fire protection systems. Working closely with all operational departments, the incumbent provides expert guidance to ensure safety risks are identified, assessed and effectively managed.
The Manager, Safety, Fire & Security also supports corporate governance through the monitoring and reporting of compliance performance, incident trends, audit findings and risk mitigation initiatives. Success in this role requires strong technical knowledge, stakeholder management skills and the ability to influence a positive safety culture while balancing operational, regulatory and business objectives.
Safety Management
- Develop, implement, and monitor occupational safety and health (OSH) policies in compliance with local regulations.
- Serve as the subject matter expert for fire safety, workplace safety and security matters across the property.
- Partner with department heads to identify operational risks and ensure appropriate controls are implemented.
- Chair and coordinate the monthly WSH Committee meetings, monitor safety performance, track corrective actions and drive continuous improvement initiatives across the property.
- Provide guidance on regulatory requirements, industry best practices and corporate safety standards.
- Establish and oversee contractor safety management programmes to ensure compliance with regulatory requirements and corporate standards.
- Review and approve contractor risk assessments, safe work procedures and Permit-to-Work (PTW) applications to ensure adequate controls are implemented for high-risk activities.
- Monitor implementation of corporate initiatives and ensure property-level adherence to established safety and compliance requirements.
- Ensure compliance with Occupational Safety and Health Act (OSHA), Fire Services Act, relevant Malaysian statutory requirements and corporate safety, fire safety and security standards and directives
- Conduct regular risk assessments, safety inspections, and hazard identification exercises.
- Support departments in developing safe work procedures and risk management measures.
- Lead accident/incident investigations and ensure proper corrective and preventive actions are implemented.
- Promote a positive safety culture through engagement, coaching and awareness initiatives.
Fire Safety Governance & Regulatory Compliance
- Serve as the appointed Fire Safety Manager (FSM) recognised by BOMBA.
- Act as the primary liaison with BOMBA on all fire safety matters, inspections, audits, enforcement notices and compliance requirements.
- Manage the timely renewal of Fire Certificates (FC) and ensure statutory compliance is always maintained.
- Monitor changes in fire safety legislation, BOMBA directives, UBBL requirements and relevant Malaysian Standards.
- Conduct periodic fire safety compliance audits and inspections to identify gaps and implement corrective actions.
- Oversee the establishment and maintenance of the Fire Safety Organisation and ensure designated personnel are adequately trained and competent in their emergency response roles.
- Oversee the inspection, testing and maintenance of fire protection systems to ensure operational readiness and compliance.
- Coordinate consultants, contractors and service providers in addressing fire safety deficiencies and regulatory findings.
- Develop, implement and periodically review emergency response and evacuation procedures to ensure preparedness for fire and other emergency situations.
- Coordinate and facilitate emergency drills, exercises and post-incident reviews to enhance emergency readiness and continuous improvement.
- Act as Incident Commander during emergencies and coordinate with police, BOMBA, and relevant authorities.
- Maintain all fire safety records, permits, certificates, inspection reports and statutory documentation.
- Prepare management updates on compliance status, outstanding findings and renewal risks.
Security Operation
- Oversee daily security operations including surveillance, access control, and patrolling.
- Develop and enforce security protocols to prevent theft, vandalism, and unauthorized access.
- Manage CCTV systems, alarm systems, and emergency communication tools.
- Manage security service providers and monitor their performance to ensure compliance with contractual and operational requirements.
- Review and update security policies, procedures and response plans to address emerging risks and operational needs.
- Monitor security incident trends and provide recommendations to strengthen security controls and loss prevention measures.
Requirements:
- Bachelor’s degree in safety & health, Security Management, Risk Management, Engineering, Facilities Management or related field.
- Minimum 5 years of relevant experience in safety and security management, preferably within the hospitality industry, property management or facilities management industry.
- Registered Occupational Safety and Health Coordinator (OSH-C) with the Department of Occupational Safety and Health (DOSH) Malaysia or equivalent professional safety qualification is mandatory.
- Possesses Fire Safety Manager (FSM) certification recognised by BOMBA Malaysia, or demonstrates strong working knowledge of BOMBA requirements, Fire Certificate renewals, fire protection systems and fire safety compliance. Experience in managing regulatory inspections, audits and engagement with authorities such as DOSH and BOMBA is an advantage.
- Strong understanding of contractor safety management, Permit-to-Work (PTW) systems and risk assessment processes.
- Knowledge or certification in ISO 45001 implementation is an advantage
- Experience in handling emergency situations and crisis management.
- Strong knowledge of Malaysian occupational safety and fire safety regulations.
- Excellent leadership and crisis management skills
- Strong investigative and analytical abilities
- Good communication and stakeholder management skills
- High level of integrity, vigilance, and professionalism
- Must be available on call for emergencies.
- Willing to work extended hours, including weekends and public holidays when required.