Full Time Sales & Marketing Officer Jobs, Salary up to MYR 5,500 in TKS Capital Holdings Sdn. Bhd. Melaka - Maukerja

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Sales & Marketing Manager: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Willingness to travel:

• 100% (Preferred)

Team Leadership & Sales Management

• Lead, supervise, and coach the sales team to achieve individual and team sales targets.
• Provide training on product knowledge, sales techniques, customer engagement, and after-sales service standards.
• Monitor team performance, provide constructive feedback, and assist in closing complex sales deals.
• Promote a customer-centric approach to build long-term relationships and brand loyalty.

Sales Planning & Execution

• Develop monthly sales plans with clear objectives, target customers, timelines, and sales strategies.
• Execute sales strategies to achieve machine sales targets and expand market presence.
• Support the sales team in securing machine orders, particularly in target markets.
• Manage key accounts and partner relationships to drive repeat business and referrals.

Marketing Collaboration & Brand Development

• Work closely with the Marketing team to develop and refine marketing strategies that generate leads and build brand awareness.
• Propose and support digital marketing campaigns, product promotions, and events to generate customer interest.
• Create customer education materials such as brochures, videos, and FAQs to support the sales process.
• Provide market feedback to improve marketing content and product positioning, especially for overseas markets.
• Contribute ideas for market outreach by identifying potential markets, customer segments, and sales channels.
• Promote after-sales services, including maintenance packages, chemical supplies, and spare parts, as value-added selling points.

Customer Data & CRM

• Implement an interim customer tracking system, such as spreadsheets or shared databases, to monitor sales leads, follow-up status, customer interactions, feedback, communication records, team activities, and sales pipelines.
• Coordinate with management to evaluate future CRM system options and prepare for CRM integration.
• Provide regular customer engagement and sales reports, highlighting key leads, conversion progress, and challenges.

Licensee Engagement & Support

• Build and maintain strong relationships with licensees, ensuring they understand and comply with licensing terms and brand standards.
• Support licensees by providing sales and marketing guidance.
• Collaborate with the Customer Service Manager and Admin Team on licensing fee collection, with the collection process handled by the relevant team.
• Address feedback and operational issues raised by licensees and escalate major concerns to management.
• Maintain accurate and confidential records of disciplinary actions, investigations, and outcomes.

Partnerships with Companies & Factories

• Develop and maintain partnerships with companies and factories by offering staff discounts to drive car wash volume at outlets.
• Monitor the impact of these partnerships on customer volume and outlet performance.
• Ensure partner companies achieve agreed car wash volume targets.

Overseas Sales Expansion

• Research and identify potential international markets and partners for machine sales.
• Develop basic market entry plans covering target countries, customer profiles, and pricing strategies.
• Build and maintain a strong pipeline of overseas leads and conduct regular follow-ups.
• Collaborate with the Marketing team to tailor sales materials and campaigns for overseas audiences.
• Support the sales team in closing international sales opportunities.

After-Sales Service Promotion

• Work closely with the Field Service & Project Manager and Customer Service teams to promote after-sales services, including machine maintenance, chemicals, and spare parts.
• Ensure customers understand the long-term value of partnering with the company for their car wash needs.
• Position the company as a comprehensive car wash solutions provider rather than solely a machine supplier.

• Annual Leave
• Medical and Hospitalisation Leave